INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

UK – All orders are dispatched same day before 1pm using a next day delivery courier. Deliveries to the Highlands and Northern Ireland may take up to 3 working days.

Europe – 3 to 5 working days.

Rest of the World – 7 to 10 working days.

*Excludes weekends and bank holidays. Any orders placed on a weekend or bank holiday will be dispatched the next available working day.

*Customs and or duty charges for deliveries outside of the UK are the sole responsibility of the customer.

Due to the nature of the product, we can only accept returns if your order is delivered damaged. On the unlikely event that your order is delivered damaged please email return@poochiful.co.uk with a clear picture of the damaged product within 48 hours of receiving.

All orders under £25 to the UK will come with a fixed £2.95 delivery charge. Any order over £25 will qualify for free delivery to the UK only.

*Excludes certain postcodes.

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