Shipping policy

Thanks for shopping with Poochiful. Here's everything you need to know about getting your order to your door.

UK delivery

Service	Cost	Delivery time
Standard	FREE on orders of £30 or more. Under £30: from £2.95, depending on weight	2–4 working days
Express	From £4.95	1–3 working days

The exact cost for your order is shown at checkout before you pay.

Europe (EU): £14.99 per order.
Rest of the world: £23.99 per order.

Europe usually takes 3 to 5 working days, and the rest of the world 7 to 10 working days.

When will my order be dispatched?
Orders placed before 1pm on a working day are usually dispatched the same day. Orders placed after 1pm, at weekends or on bank holidays are dispatched on the next working day. Working days are Monday to Friday, excluding UK bank holidays. Delivery times are counted from dispatch.

Remote UK areas
Deliveries to the Scottish Highlands and Islands and to Northern Ireland can take a little longer. Free delivery excludes certain postcodes.

Customs and duties
Orders sent outside the UK may be charged import duties, taxes or customs fees by the destination country. These are the customer's responsibility and aren't included in our shipping price.

Problems with delivery
If your parcel hasn't arrived within the expected time, or it arrives damaged, please email us at enquiries@poochiful.co.uk with your order number and we'll sort it out. For damaged items, please see our Refund policy.

Poochiful is a trading name of Lord Enterprise, company number 14191268.
Questions? Email enquiries@poochiful.co.uk. We usually reply within one working day.